Quality is our CultureColin Haig
Why do people trust Diffraction Limited to deliver high-quality SBIG cameras and solutions for astronomical observations, laboratory imaging, and life sciences?
Our cameras have a reputation for outstanding reliability and our staff’s attention-to-detail and focus on customer satisfaction are a big part of our culture.
There is more to it than this. As our CEO Douglas George reminds the team, we have three main objectives:
- Safety First
- Customer Satisfaction
- Continuous Improvement
Both long-time customers and new clients let us know how we are performing, and if something ever goes wrong, we will make it right.
As part of our commitment to quality, we completed the accreditation process for the latest ISO 9001:2015 Quality Management standard. This involves regular audits by BSI Group (a division of the British Standards Institution), as well as periodic internal auditing. This ensures not only that we meet the basic requirements of the standard, but also that we engage in a process of continuous improvement, monitoring, and quality management.
Quality Management applies to all our business processes, from customer engagement and service, to order processing, engineering, manufacturing, product quality assurance, and fulfillment. It also focuses on customer feedback: in the coming months, you may be asked to answer an online Customer Survey to give us a bit of feedback, and we encourage you to participate.
You may know we made changes to some of our products to improve their quality and to validate the work done by our suppliers of optical, electronic, and other components. Together, we continue to work hard to reduce and eliminate harmful substances and to ensure quality in our supply chain. Further, we comply with the RoHS (Restriction of Hazardous Substances Directive 2002/95/EC) and REACH (EC 1907/2006) standards concerning chemicals and hazardous substances. We also ensure that all the component parts we use meet Conflict Minerals regulations.
Our team does more than working to tick a box. We see it as an ongoing journey, subject to external audit, that helps ensure Diffraction Limited will continue to bring you better, safer imaging solutions that set the benchmark for quality.